Tesco adds scan-free technology at self-checkout store

  • December 11, 2023
  • Steve Rogerson

British supermarket chain Tesco has introduced scan-free technology on self-service tills at one of its stores in west London.

Tesco is trialling the technology that means shoppers do not need to scan their items at the checkout on self-service tills.

Customers at the Tesco Fulham Reach Express will be able to walk up to the scan-free checkout and it will present them with a list of the products they have picked up, so they do not have to spend any time scanning each item. They can check the list and then pay in the usual way.

There is no need to download or use the Tesco Grocery app to take advantage of the scan-free checkouts.

The technology is currently only available at a single GetGo store in Fulham and is part of a range of checkout options available to make the shopping experience easier.

The three other GetGo stores are at High Holborn, London; Chiswell St, London; and Aston University in Birmingham. They all offer a mobile GetGo option, where shoppers just pick items, scan the app and walk out, as well as traditional self-service or attended tills.

Those who use the checkout-free option at the GetGo stores are sent a receipt for their purchases within a few minutes of leaving the store, but shoppers also have the option to pay with cash at an attended till in each GetGo store.

The scan-free option at Fulham Reach is for those who want to save time at the self-service till. They just need to stand in front of the till and press ‘Get Started’ before checking their items and paying with a card. Staff will be on hand to help with any issues.

“We are constantly searching for the perfect formula to make the shopping trip as seamless and convenient as possible,” said Sarah Quiggin, head of store customer experience at Tesco (www.tesco.com). “This trial of scan-free checkouts will add another option for customers in Fulham Reach to save time on scanning items and will reduce queuing in store. We will be watching closely to see how customers react to this potential new option of having a list of their shopping presented to them automatically.”