Mercari launches ChatGPT Shopping Assistant

  • April 19, 2023
  • William Payne

Second hand goods online marketplace Mercari has beta launched its Merchat AI, a conversational shopping assistant powered by ChatGPT. In addition to searching for and browsing secondhand items, customers can engage in real-time conversations with Merchat AI to discover product recommendations based on their specific needs.

The new tool combs through millions of items listed on Mercari’s platform in seconds, surfacing real-time recommendations based on the chat prompts given.

“Merchat AI marks an exciting turning point in the evolution of secondhand shopping,” said John Lagerling, Mercari U.S. CEO. “With this technology, we’re leveraging the transformative power of artificial intelligence to make it easier for Americans to shop and explore Mercari’s extensive marketplace. We anticipate that generative AI will also unlock more opportunities to iterate on our customer experience, along with additional ways to make the resale experience even more appealing to buyers and sellers.”

The company says that the product is available to all Merari users, but as it is in beta,k there may be some inaccuracies and inconsistencies in Merchat AI conversations and search results. Mercari will continuously update Merchat AI based on user interactions and is committed to iterating on the experience to improve this offering over time.