HKBN launches one-stop IT-as-a-service for retailers

  • March 5, 2024
  • Steve Rogerson
Juliana Lam (left), HKBN vice president, and Samuel Hui, chief strategy officer.

Hong Kong-based HKBN Enterprise has introduced a one-stop IT-as-a-service (ITaaS) package to empower retailers with connectivity, scalable IT systems, operations visibility and technical support.

Called Shop-in-a-Box, it aims to enhance efficiency and productivity for retail sales.

“Today’s retail businesses require options that go beyond a simple PoS system,” said Samuel Hui, HKBN chief strategy officer. “Whenever customer payments fail to process, valuable time is spent on identifying whether the problem is equipment or payment gateway related, or if the internet is down. Such delays can significantly impact business, where every second counts. Shop-in-a-Box delivers an industry-tailored one-stop option that enables retailers to manage their operations and in-store equipment with ease, even with limited in-house IT support.”

Through integrating hardware and software with flexible cloud management, applications and IoT technology, Shop-in-a-Box streamlines the shop management process to achieve operational visibility and enhanced efficiency across multiple locations.

“Backed by HKBN’s robust network capabilities and dedicated RetailCare support, our comprehensive solution is exceptionally well-suited for helping retailers – including local, mainland and international businesses looking to expand or set up shops in Hong Kong – enhance their operations hassle-free,” Hui said.

Designed to address the growing IT needs of retailers, Shop-in-a-Box provides a suite of retail management tools, including:

  • Smart management: Streamline complicated workflows with practical tools such as inventory management, environmental detection IoT and queuing signage.
  • Productivity essentials: Enhance collaboration among staff with reliable connectivity and communication essentials such as managed wifi, personal device, collaboration and communication tool.
  • Security enhancement: Protect valuable business assets both online and in physical stores with access control pack, CCTV, cyber-security tools and more.
  • Efficient sales: Improve customer experiences with PoS and payment options, such as self-serve kiosks and an e-payment system. 

At the core of Shop-in-a-Box ( are three HKBN proprietary offerings – the AegisConnect dashboard, Sase-Connect and RetailCare. These provide visibility into device performance, strengthened network security, and speedy helpdesk and on-site support from HKBN’s retail team, thus ensuring low business impact caused by technical issues. Furthermore, the offering is flexible, allowing merchants to scale up or down based on business needs. 

Headquartered in Hong Kong with operations spanning across Hong Kong, Macau and mainland China, HKBN ( is an integrated telecommunications and technology services provider. HKBN Enterprise ( is a system integration ICT services provider that focuses on enterprise development.