Canadian fashion retailer Eclipse Stores has integrated Tecsys’ OMS order management system into its Shopify-powered ecommerce store.

This digital commerce fulfillment environment, implemented with guidance from Allure Commerce, highlights Eclipse’s commitment to enhance service levels and deliver a better customer experience.

The integration between Tecsys’ OMS (www.tecsys.com/omni-retail-solutions/order-management) and Shopify’s ecommerce platform provides a seamless flow of order information between the online storefront and back-end order management. This digitally-enabled environment allows Eclipse to expand its omnichannel capabilities across multiple platforms while maintaining a source of truth for tracking and management of inventory. This reduces manual entry and errors, and provides better visibility throughout the order processing cycle.

“We are in relentless pursuit of providing positive customer experiences, and that extends into our digital commerce ecosystem,” said Genevieve Bulgin, director of retail operations at Eclipse Stores. “Allure Commerce helped us realise our vision for a seamless, omnichannel experience, and provided the technical expertise to execute it flawlessly. Our new digital ecosystem effectively combines the elegant Shopify front end with the sophisticated Tecsys order management orchestration back end, providing a scalable platform for efficient omnichannel commerce.”

With OMS, Eclipse can leverage its integrated platform to offer a suite of customer-centric value drivers, enhancing the overall shopping journey while positively impacting business performance.

The retailer is now equipped to elevate the customer experience with frictionless commerce and improved communication regarding order status. It simplifies the returns process, offering added convenience for customers.

Sales opportunities should increase, ensuring no sale is missed, increasing revenue streams.

Omnichannel capabilities can be scaled, both by channel and volume. This includes the infrastructure to offer popular options such as buy online, pickup in store (bopis), reserve online, pickup in store (ropis), and ship-from-store services.

The system can drive better decision-making by using the combined data for insights into customer behaviour, sales trends and operational efficiency. Processes, such as order consolidation and split orders, can be streamlined for increased operational efficiency.

With accurate inventory data and efficient order processing, customer service associates have up-to-date information about product availability, visibility into order status, and flexibility around fulfilment preferences. This level of service can significantly enhance their customers’ shopping experience and is a testament to the role of technology in transforming the retail landscape.

“It is a privilege to work with Allure Commerce to deliver this level of digital commerce execution to the Eclipse team,” said Guy Courtin, vice president at Tecsys. “Eclipse is a prime example of how the right combination of technology can create a ripple effect of efficiency and growth across all facets of retail business.”

Eclipse Stores (www.eclipsestores.com) is a privately owned Canadian retail chain offering trendy styles and basics for women. There are over 80 Eclipse stores in ten provinces across Canada. Each store carries a variety of styles, including dressy, casual and athletic clothing, as well as outerwear and accessories. Eclipse stores carry styles developed under the company’s private labels, Eclipse and Tattoo, as well as several popular brand name denim collections. Operations for the chain are based out of St John’s, Newfoundland, and the main distribution centre is in Montreal, Quebec.

Allure Commerce (www.allurecommerce.com) is a digital commerce agency focused on empowering growth acceleration and increasing RoI for businesses. Services include custom ecommerce development, consulting, usability and intelligence, designed to support B2B and B2C brands.

Founded 40 years ago, Tecsys (www.tecsys.com) delivers warehouse management, distribution and transportation management, supply management at point of use, and retail order management, as well as complete financial management and analytics.