Centific and Telaid add AI to retail and fast-food outlets

  • January 2, 2024
  • Steve Rogerson

Centific, a Redmond, Washington, provider of AI and data services, is working with Connecticut-based Telaid to bring AI and computer vision to retail and fast-food outlets.

Telaid will add Centific’s Pitaya.AI computer vision platform to its in-store retail and fast-food outlet technology.

This partnership comes at a time when retail and fast-food establishments are struggling to respond to post-Covid problems to safety, shrink and inflation.

“Pitaya.AI addresses common retail challenges by enabling businesses to leverage new or existing hardware to its fullest potential,” said Jagadish Garimella, head of retail at Centific. “With Pitaya.AI, even the simplest CCTV or self-checkout cameras become advanced internal audit systems complete with behavioural anomaly detection and real-time alerts.”

This partnership will serve the whole of Telaid’s North American client base. The focus will be on enhancing the employee experience and improving operational efficiency through technology. Telaid’s expertise in accelerating technology integration and providing boots-on-the-ground, day-two services should help bring the digital capabilities of Centific’s Pitaya.AI into the physical world, identifying and improving the dynamics of physical spaces in real time.

“This partnership represents a pivotal moment for Telaid as we harness the potential of AI and computer vision to revolutionise the industry,” said Travis Harjula, director at Telaid. “We’re not just accelerating technology integration; we’re laying the groundwork for a future where every technological investment unlocks unprecedented value for our clients and an enhanced experience for their employees.”

At the core of this partnership is a dedication to quality-of-life improvements for retail and fast-food workforces. By monitoring inventory levels, identifying potential threats and providing actionable insights, Pitaya.AI frees up employees to focus on delivering customer service, fostering a more efficient, enjoyable and safer work environment.

The integration of AI with existing hardware promises a greater return on investment, as businesses gain the ability to extract more value and utility from their current technology investments. Not only can this result in greater safety for employees and customers, but it can also lead to cost savings that can be passed on to shoppers.

Looking forward, Telaid and Centific are committed to the ongoing development and enhancement of the Pitaya.AI (www.pitaya.ai) platform’s AI and computer vision capabilities.

A trusted, full-service technology partner for more than 40 years, Telaid (www.telaid.com) reduces time, task, cost and risk associated with complex deployments and ongoing technology management. It makes IT simple with rapid rollouts, product lifecycle management and managed IT services.

Centific (www.centific.com) brings together data, intelligence and experience to deliver human-centric options that solve complex business problems. It is a global organisation with offices in the USA, Europe, India, China and south-east Asia.