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IBM adds AI to workplace management system
- February 4, 2020
IBM has added artificial intelligence (AI) to its Tririga integrated workplace management system to help real estate and facility management professionals better use office space and deliver a more engaging workplace experience.
Tririga combines occupancy data from sources, such as wifi and IoT sensors, with embedded AI. This provides users operating large real estate portfolios with insights to help them make smarter data-driven decisions about the way they manage their workspace. Greater visibility into space management can help organisations improve facility use to reduce space wastage, which can potentially result in savings on real estate operating costs.
Real estate today represents an increasing expense for organisations, yet older, siloed systems can make it difficult for facility operators to understand space usage throughout their properties. According to a report from commercial real estate services firm JLL, 30 to 40% of commercial space is underused.
With Tririga, users can have an enterprise-wide view of their workspaces. Embedded AI can help identify occupant trends and patterns, down to a single floor, to anticipate and manage employee occupancy needs, adjust office layouts, and address relocation requests.
Building occupants will have access to the Tririga Assistant, a smart, conversational AI tool that uses natural language processing to help users quickly and easily engage with the spaces around them. It can help remove the hassle of coordinating with colleagues to schedule and reserve conference rooms, submit service requests such as lighting and catering, or locate a colleague’s assigned workspace.
“Employees and real estate are key elements to organisational growth and development, driving companies to create cost-effective and engaging workplaces that help attract and retain top talent,” said Kareem Yusuf, general manager for AI applications at IBM. “The implementation of Tririga with embedded AI provides corporations and facility managers with insights into how they can more effectively utilise space across their enterprise. This technology can help companies address the growing expectations of today’s modern workforce and achieve better business results.”
IBM’s global real estate (GRE) team is tasked with overseeing approximately 1300 office locations that cover 7.2 million square metres, across 110 countries. With such a large, global footprint, the GRE team is beginning to integrate AI capabilities from Tririga to help overcome the challenge of creating a portfolio that addresses the needs of employees while helping to control costs and deliver the best value to the business.
In the past, each office location used its own applications to manage space that often resulted in manual and time-consuming workflow. Tririga enables the GRE team to create a single source for data that provides an instant view into its diverse portfolio that includes space for offices, labs, data and educational centres, and warehouses.
Consolidating space and lease information provides the GRE team with a holistic view of IBM’s real estate portfolio data and prepares the way for AI-generated insights. Applying AI to understand how employees are actually using office space will help GRE improve overall use by offering the right mix of space and amenities.
“Tririga’s embedded AI will allow us to collect and analyse information quickly at a global level,” said Marianne Flores, director of global real estate integration at IBM. “With this information, we will be able to address one of our biggest challenges – balancing our portfolio while creating an environment that is attractive to our employees, helps boost their productivity and improves our bottom line.”