Tata Communications has launched Digo, an in-network, cloud communications platform to power up customer engagement for digital-first businesses.

The platform offers a suite of device-agnostic communications tools to integrate seamlessly into an enterprise’s current applications, enabling it to bring intelligent, 360-degree human-to-everything (H2X) interactions for its users.

Digo seamlessly enables customised workflows by integrating and connecting fragmented communications channels, artificial intelligence (AI) platforms, and SaaS and IoT connectors in a platform that is designed to be infinitely scalable. This reduces the complexity of bringing services to the market, while focusing on providing a better end user experience.

This offers businesses customer engagement tools delivered on connected network coverage. These include a customer engagement platform integrated with programmable building blocks including voice, SMS, email, social messaging, video, text to speech, IVR, chatbot and analytics tools. The platform will also augment existing applications of enterprises with a connectors’ library.

This complete offering is wrapped with enterprise-grade personalised services, ensuring businesses get scalable, interoperable, secure and regulatory compliant customer engagement outcomes.

“Digo will open a new world of communications for businesses,” said Mysore Madhusudhan, executive vice president at Tata Communications. “It is designed to offer omni-channel, fast and intuitive user-experiences in a rapidly evolving digital-first world which demands agility, acceleration and hyperconnectivity. We have already received a tremendous response from enterprises across on-demand platforms, automotive, BFSI, healthcare sectors to name a few. We are excited to empower CX journeys of businesses with intelligent and enhanced user interactions.”