IMC Newsdesk

Alibaba partners Starbucks to expand in-store pickup

  • August 6, 2020
  • Steve Rogerson

Chinese shopping group Alibaba Group is partnering with Starbucks to add the Starbucks Now in-store pickup feature across some of its most popular apps.
Consumers can access the service – which was previously only available on the Starbucks China mobile app – through Alibaba’s platforms, including the e-wallet Alipay, Taobao Marketplace, digital-mapping and navigation platform Amap and local-services app Koubei. The integration lets users pre-order their favourite beverages and food online, then pick them up in-person at select Starbucks stores.
Amap users, for example, can now search for the keyword, “Starbucks” to find the chain’s closest locations and place orders and pay via the store’s information page in the app. The app then shows them an estimated waiting time so they can have their grande iced lattes ready for them as soon as they arrive at the store.
Expanding the Starbucks Now feature allows the company to connect with even more Chinese consumers by tapping into Alibaba’s digital economy, which has nearly a billion users, the ecommerce giant said.
Starbucks is among the brands that have opted in to the Alibaba Business Operating System (Abos) to expedite their growth and digital transformation. Unveiled early last year, Abos is a one-stop, holistic suite of services to help brands make better use of the tools and resources Alibaba’s ecosystem has to offer, spanning across retail, workflow management, payment, logistics, cloud computing, communications, marketing, on-demand local services and more.
“The Covid-19 pandemic highlights the importance of digitalisation, which is the cornerstone for any successful brand in China,” said Toby Xu, vice president of Alibaba Group. “Alibaba is committed to bolstering businesses’ digital firepower through Abos. Through this partnership, we will continue to support Starbucks in expanding its digital service offerings across China to meet ever-evolving customer preferences and create long-term value.”
In 2018, Starbucks inked a new-retail partnership with Alibaba to transform the coffee experience in the country. It has since tapped Alibaba’s digital infrastructure, such as by partnering with to launch doorstep delivery and later introducing a voice-ordering service via Alibaba’s Tmall Genie smart speaker.
In 2017, Starbucks’ cafés began accepting Alipay for payments. In December of the same year, it opened the Starbucks Reserve Roastery in Shanghai – the first outside the USA – which featured mobile technology and augmented-reality experiences designed by Alibaba.