Zoku has released an omni-commerce platform for retail businesses. The new Advanced Omni-Commerce platform is powered by Oracle NetSuite and Shopify, and is designed to provide a unified commerce solution focused on operational efficiencies and a seamless customer experience.

The cloud based system integrates Zoku’s NetSuite Certified (Built for NetSuite) Point of Sale, Warehouse and Inventory Management systems, Oracle NetSuite and Shopify.

The platform comes with natively integrated modules and services, and Zoku’s Cloud API allows integration with external and internal services and applications, including 3PLs, delivery services, payment processors and marketplaces. The result is a single, unified data hub that eliminates incompatible silos and conflicting apps.

“Following the success of our soft launch, retailers and their customers globally can now benefit from the best of both worlds,” said George Makriyiannis, CEO, Zoku. “The Advanced Omni-Commerce platform is a combined front-to-back-end solution without silos and with powerful sales channels powered by NetSuite’s financial, inventory management, procurement and customer management modules.”

Features of the Advanced Omni-Commerce platform include:

• A single customer, comprehensive loyalty module for in-store and online purchases, rewards, and redemption.
• Ability to issue gift cards in-store and online.
• Real-time inventory data with the ability to sell products to online and in-store customers from any location.
• Automation of the order management process, including order entry, processing, fulfillment, shipping, and tracking.
• Improved customer management, including managing customer interactions across all channels and providing a single, unified view of customer data.
• Real-time reporting and analytics.
• Marketing automation across multiple channels, including email, social media, and mobile apps.

“By combining the power of the leading cloud ERP and eCommerce platforms, and Zoku’s apps, retailers of all sizes can achieve exponential gains in productivity and consumer experience,” said George Makriyiannis, CEO, Zoku. “We are freeing operators from inefficient process flows and software incompatibilities so they can concentrate on their customers and building their business.”