Estonian AI-powered in-store communications firm X-Hoppers has added features to its connected store suite, designed to strengthen loss prevention, boost productivity and automate key retail tasks.

By combining hands-free headsets, AI-powered theft detection and real-time automation tools, it helps retailers cut shrink, improve team coordination and deliver faster, safer in-store experiences. Built for the pace of frontline work, it replaces disconnected tools with one seamless product, supporting staff and elevating the customer journey, from stockroom to checkout.

Retailers attending this week’s Retail Technology Show (www.retailtechnologyshow.com) in London can experience these innovations, already proven to reduce shrink by 60% and detect up to 26 theft incidents per store daily, all before they escalate.

“Retail doesn’t slow down and neither can technology,” said Graham Dixon, CTO at X-Hoppers. “That’s why our team pushes continuous updates across AI, automation and usability. X-Hoppers isn’t just a product, it’s a growing ecosystem designed to meet the changing pace of store life. Every feature we add is tested in real-world environments to ensure it works for retailers, not the other way around.”

The latest release includes AI-powered security and theft prevention. Enhanced AI theft detection uses AI video alerts, a proprietary AI-powered security offering with upgraded gesture recognition technology, offering more precision in detecting suspicious behaviour and identifying high-risk theft periods.

Theft-deterrent announcements help de-escalate incidents before they happen, while live alerts connect teams with remote intervention units for immediate response.

With AI Assistant 2.0, employees can log in via voice authentication, receive real-time task recommendations and access multi-language training. Intelligent voice and chat agents bridge the gap between online and in-store operations, resolving customer queries, assigning tasks and escalating alerts, all without manual input.

A dedicated mobile app provides flexibility with push-to-talk, theft alerts and real-time notifications.

Customisable AI-driven smart headsets are designed for the dynamics of frontline work, and available in various styles for retail associates, security personnel and managers.

Smart shelf integration provides AI-driven restocking alerts, high-value item tracking and automated inventory replenishment, transforming stores into self-optimising environments.

Trello integration bridges task management and in-store execution by sending card assignments directly to the corresponding associate’s headset, turning digital workflows into immediate frontline action.

Since launching a year ago, X-Hoppers (www.x-hoppers.com) has already driven measurable results, with clients reporting a 60% reduction in shrink, detecting an average of 26 theft incidents per day before escalation. They have also seen a 35% increase in sales through faster, more personal customer service, 50% faster employee onboarding with real-time AI training and support, and more than three hours saved per employee per day through automation and hands-free communication.