U-Haul contactless shopping enables in-store social distancing

  • April 28, 2020
  • imc

Do-it-yourself moving chain U-Haul is introducing contactless shopping technology in all company-owned stores across the USA and Canada. This will let customers use their mobile devices to scan products while they shop in U-Haul retail showrooms for a contact-free checkout experience.

“We continue to transform our business to keep up with the latest customer trends and demands,” said Sam Cocchi, U-Haul retail sales programme manager. “With U-Haul Truck Share 24/7 already offering customers access to U-Haul trucks at every hour through their smartphones, the opportunity for U-Haul Scan & Go to advance retail sales was an obvious next step. This is just another convenience we’re able to provide.”

U-Haul Scan & Go allows customers to practice social distancing while adding items to their digital cart, gaining information on products and avoiding checkout queues. Shoppers can scan moving boxes, tape, packing paper and more, and then have the ability to pay directly through the app for a personalised experience.

“U-Haul Scan & Go is available to use in U-Haul retail showrooms,” Cocchi said. “While shopping, visit uhaul.com/scan, or download the U-Haul mobile app through the Apple and Android app stores. This is an industry leap in terms of retail sales. We’re the leader in do-it-yourself moving and self-storage, and we’re pleased to present DIY shopping in our stores.”

U-Haul Scan & Go is offered as an option alongside traditional in-store checkout, in addition to online ordering and delivery.

As an essential service provider, U-Haul remains open during the Covid-19 crisis.

Since 1945, U-Haul has been supplying do-it-yourself movers, with a network of 22,000 locations across all 50 states and ten Canadian provinces. U-Haul Truck Share 24/7 offers secure access to U-Haul lorries every hour of every day through the customer dispatch option on smartphones and its proprietary Live Verify technology.

The U-Haul fleet has grown to approximately 167,000 lorries, 120,000 trailers and 43,000 towing devices.