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Raydiant and Tyme mix digital signs and self-service kiosks
- August 17, 2021
- Steve Rogerson
Digital signage provider Raydiant and self-service kiosk firm Tyme have put their heads together to meet the needs of brick-and-mortar retailers.
Self-service kiosks improve the shopping and dining experience by helping customers learn about products and services, find the products they need, place an order and pay, all in a convenient, interactive environment.
Raydiant customers can now enjoy this extra level of customer service inside their stores, restaurants, hotels and other customer-facing businesses. Kiosks can be customised as interactive marketing displays, self-service ordering and checkout kiosks or both, switching between the two functionalities as desired.
Raydiant CEO Bobby Marhamat said Tyme kiosks were an essential part of what it meant to do business today.
“Our goal is to consistently expand our platform to offer an unparalleled usability that keeps our customers competitive in the marketplace,” said Marhamat. “Tyme delivers on all fronts: it gives brick-and-mortars a way to engage with in-location customers at a whole other level, one that provides personalised customer service in a virtual environment. And this integration offers that extra level of functionality, since kiosks can be customised to match the needs of the business and customer base. For example, customers can learn about your products in an exciting, self-guided environment, or place their order and pay on a self-service kiosk, or all of the above.”
Tyme COO Omar Boukottaya added: “This is an excellent opportunity for two forward-thinking businesses to come together and support the brick-and-mortar businesses in our community with the technology they need to serve today’s customers. At a time where in-location services can make or break a business, Tyme and Raydiant are providing businesses the edge they need to survive and thrive.”
Raydiant customers can enjoy the interactive Tyme platform via a Raydiant-enabled touchscreen, or a floor-standing or countertop kiosk provided by Raydiant. The Tyme app is integrated into Raydiant’s in-location experience platform and can be accessed straight from the Raydiant dashboard.
Founded in April 2017, California-based Raydiant is backed by investors including Bloomberg Beta, Lerer Hippeau, Transmedia Capital, 8VC, Atomic Ventures and Ron Conway. Also based in California, Tyme Commerce is a personalised, omni-channel end-to-end food platform that uses artificial intelligence.