Microsoft adopts Rezolve AI to empower retailers

  • October 15, 2024
  • Steve Rogerson
Daniel Wagner, CEO of Rezolve AI.

Microsoft is working with UK commerce AI specialist Rezolve AI to empower retailers with capabilities for digital engagement.

Through this collaboration, Rezolve AI’s Brain Suite – including Brain Commerce, Brain Checkout and Brain Assistant – will be powered by Microsoft Azure and available globally via Microsoft’s Azure Marketplace and co-sell channels.

This partnership aims to empower retailers to transform their customer engagement and operations with artificial intelligence (AI) powered by the Microsoft Cloud. In addition, Microsoft will extend extensive go-to-market  and co-sell support, providing marketing, sales and technical help to accelerate Rezolve AI’s market penetration over the next five years.

“The potential for generative AI to transform retailers’ businesses is immense,” said Nick Parker, president of industry and partnerships at Microsoft (www.microsoft.com). “Through this partnership, we will combine the power of the Microsoft Cloud with Rezolve’s purpose-built options built on its unique genAI models, to bring a differentiated conversational AI experience to our mutual customers. Together, we can provide retailers with the tools they need to personalise shopping experiences and streamline operations at scale.”

Daniel Wagner, CEO of Rezolve AI, added: “Partnering with Microsoft is an exciting opportunity. Its global reach and advanced Azure infrastructure combined with our Brain Suite create a powerful synergy that will revolutionise retail and commerce. Together, we’re making iteasier for retailers to harness the power of AI to boost engagement, streamline processes and drive growth.”

Retailers today face significant difficulties with ecommerce, including managing complex customer journeys, ensuring seamless checkout processes, and integrating AI-driven insights to enhance customer engagement and boost conversions. Rezolve AI’s Brain Suite addresses these issues by providing intelligent integrations that streamline operations, personalise customer interactions and drive sales growth.

By integrating the Brain Suite with Microsoft Azure, Rezolve AI offers retailers scalable and secure AI capabilities, backed by Azure’s enterprise-grade infrastructure, designed to reduce cart abandonment. For example, Brain Suite allows conversational engagement with digital and commerce channels in 95 languages, which can help retailers speed up the checkout flow as well as provide genAI customer support. Additionally, Azure users can benefit from pre-configured options that streamline deployment, offering rapid RoI and operational efficiencies.

Rezolve AI’s Brain Suite will be listed on the Microsoft Azure Marketplace, providing seamless access for retailers globally to leverage AI-driven options for commerce. The partnership will leverage co-sell and marketing support across five years, including joint marketing campaigns, PR and field enablement.

The partnership strengthens Microsoft’s position in genAI for retail, enabling retailers to stay competitive by adopting AI tools that personalise customer experiences and improve business outcomes.

Rezolve AI (www.rezolve.com) specialises in AI for commerce and retail, focused on transforming customer engagement, streamlining transactions and driving revenue growth.