Kuwait International Bank (KIB) is installing interactive teller machines (ITMs) from Ohio-based Diebold Nixdorf to provide a seamless blend of self-service convenience and personalised banking.

The ITMs are now operational at select KIB branches, with plans for additional installations soon, including DN series ATMs (www.dieboldnixdorf.com/en-us/banking/portfolio/dn-series/more) with video capability.

The implementation was managed in collaboration with Axis Solutions, Diebold Nixdorf’s licensed partner in Kuwait.

Customers can now engage via video with a live teller, ensuring complex transactions are handled seamlessly, even outside traditional banking hours. Other new services provided by the ITMs include:

• Cash withdrawal and deposit over limits: The ITMs are equipped to process transactions that exceed standard limits, providing flexibility and greater access to funds.
• Cheque deposit and encashment: Clients can easily deposit and cash cheques, reducing the need for in-branch visits and accelerating processing times.
• Instant card printing and activation: The ITMs feature on-the-spot card printing, allowing customers to receive and instantly activate new or replacement debit cards immediately.
• Services for visually impaired: The ITMs offer accessibility features such as voice guidance and tactile keypads, ensuring an inclusive banking experience.
• Civil ID update: Customers can update their civil ID information directly at the ITM, simplifying compliance and reducing the need for branch visits.

“Our new ITMs represent a significant step forward in our commitment to deepening customer relationships by delivering a banking experience that aligns with today’s modern lifestyles,” said Nawaf Al-Khrayef, deputy general manager at KIB (www.kib.com.kw). “By leveraging Diebold Nixdorf’s innovative technology, we are offering advanced self-service options that are more convenient and efficient. This advancement reflects our continued efforts to elevate customer service standards in the country and reinforces our core promise to be a true bank for life.”

Abeer Abu Sultan, director at Axis (www.axis-solutions.com), added:”We are proud to support KIB’s vision for innovation in self-service banking. Through a forward-thinking approach, KIB has positioned its self-service channel as a key competitive advantage in Kuwait’s banking sector, redefining customer journeys and fuelling investment in digital infrastructure. KIB is enhancing the customer experience and supporting the ongoing advancement of banking services in the local industry.”

And Habib Hanna, managing director for the Middle East at Diebold Nixdorf (www.DieboldNixdorf.com), said: “We are excited to partner with Kuwait International Bank to provide their customers with a modern and convenient banking experience, all in one convenient location. Diebold Nixdorf’s ITMs are easy to service and offer a suite of advanced capabilities that empower KIB to meet the evolving needs of their customers.”