Grubhub brings Amazon walk-out technology to campus

  • August 29, 2023
  • Steve Rogerson

Amazon’s Just Walk Out technology is available at Loyola University Maryland, the first Grubhub-partnered campus to deploy the technology.

With Just Walk Out technology, Grubhub campus partners can offer a frictionless experience that allows students, faculty and staff to shop at convenience stores on campus and skip the checkout. This means no queues, no need to scan products and no fuss.

Students simply scan a QR code in the Grubhub app to enter the store, and the technology detects what shoppers take from or return to the shelves. When guests have completed their shopping, they can leave the store without having to wait in line and the payment will automatically be deducted from their meal plan, declining account balance or other stored payment methods linked to their Grubhub account when they leave the store.

“Our installation with Amazon’s Just Walk Out technology is another example of how we are strengthening our relationship with our campus partners with cost-saving technology and driving student adoption,” said Eric Ferguson, chief operations officer at Grubhub. “The services and products we provide for our campus partners are designed to enhance and improve the dining experience, and we’re excited to offer this innovative and frictionless technology to our campus partners.”

Jon Jenkins, vice president of Just Walk Out technology at AWS, added: “We are thrilled to bring Just Walk Out technology and Grubhub together at Loyola University Maryland. With Just Walk Out technology and Grubhub, students, faculty and staff will find a convenient way to purchase the items they need with a frictionless shopping experience so they can quickly get back to their studies.”

And John Coppola, vice president at Loyola University Maryland, said: “Loyola is proud to partner with Grubhub and Amazon to bring this technology to our students. We strive to bring innovation to our campus, and this is a perfect example of our drive to lead in technological applications for our students, faculty and staff.”

Just Walk Out (aws.amazon.com/just-walk-out) technology is made possible by artificial intelligence (AI), computer vision and deep learning techniques, including generative AI, to determine accurately who took what in any retail environment. Amazon built synthetic datasets to mimic millions of realistic shopping scenarios, including variations in store format, lighting conditions and even crowds of shoppers, to ensure accuracy in any environment.

Grubhub partners with 300 higher education institutions and is the only food ordering and delivery marketplace that works with campus dining programmes. This gives students the ability to integrate meal plans directly into their Grubhub account and access restaurants both on- and off-campus for delivery and pickup. Amazon Prime members in the USA, including members of Amazon’s discounted membership for college students – Prime Student – can receive a one-year Grubhub+ trial for free. Grubhub+ includes $0 delivery fees from hundreds of thousands of restaurants and discounts including exclusive member-only offers on their orders.

Grubhub (about.grubhub.com) is part of Just Eat Takeaway, and is a US food ordering and delivery marketplace. Grubhub features more than 365,000 restaurant partners in over 4000 US cities.