Cognizant signs five-year support deal with Nike

  • May 2, 2023
  • Steve Rogerson

Cognizant has signed a five-year agreement to support the technology operations of sports trainer brand Nike, a designer, marketer and distributor of athletic footwear, apparel, equipment and accessories.

Building on the companies’ 14-year history of collaboration, this agreement will consolidate several of Nike’s existing IT support functions with Cognizant serving Nike across 230 locations in more than 40 countries. Cognizant will support the company’s customers, partners and its 70,000 employees through multilingual IT customer service, deskside and dispatch depot, and application and infrastructure support.

“We are excited to help drive exceptional customer, employee and partner experiences at Nike by leveraging hyper-automation, AI and process re-engineering,” said Sushant Warikoo, head of Cognizant’s retail business unit. “By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike’s business, we are able to equip them with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all.”

As part of the five-year agreement, Cognizant will assist Nike’s customers and employees with their technical support needs. Cognizant will offer onsite and remote support across locations worldwide for resolving hardware issues for employees, from laptops to work phones. Additionally, Cognizant will provide engineering and backend support for all Nike’s enterprise-wide applications, including mobile apps, computer software and web site.

Cognizant is expected to deliver several key capabilities for Nike over the next five years, including self-service capabilities, improved service productivity and cost savings. Cognizant and Nike’s collaboration is anticipated to continue furthering Nike’s digital transformation momentum, which has been driven by a continued investment in capabilities that accelerate product innovation, brand distinction, and personal connections with Nike consumers globally.