US residential cleaning franchise Molly Maid has adopted California-based CalAmp’s iOn fleet tracking and asset management to offer franchise owners real-time visibility into their fleet activity and mobile workforce.

The easy-to-use dashboards and real-time data insights enable better routing and workforce decision making, improving the overall customer experience of Molly Maid cleaning services.

Throughout the pandemic, many of Molly Maid’s independently owned and operated franchises used CalAmp’s fleet tracking technology and location-based data to streamline departures and arrivals of their cleaning crews. CalAmp iOn has equipped more than 500 vehicles belonging to Molly Maid franchise owners with real-time location-based GPS fleet tracking allowing them to improve scheduling, routing, navigation and field updates to facilitate appointment coordination and on-time customer service.

“With CalAmp’s fleet tracking software, our franchise owners are able to quickly answer questions concerning the location and timeliness of their mobile workforce,” said Vera Peterson, president of Molly Maid. “Having this information has been particularly important during the pandemic. Our franchise locations are able to make sure homeowners have the opportunity to safely distance themselves from the home service professionals. Utilising CalAmp’s software has helped franchise locations to improve customer service and protect their bottom line during a very difficult time.”

The iOn integrated fleet and asset management lets public and private fleet operators manage their resources and increase fleet accountability, efficiency and reliability. By using GPS-based telematics, companies such as Molly Maid can be at the forefront of progressive mobile asset technology that meets customer expectations and maintains service with safety in mind.

“Now more than ever, fleet operators need to do more with fewer resources, and our goal at CalAmp is to equip organisations with the technology and business intelligence they need to run their fleets and operations efficiently as safety requirements shift for all types of businesses and consumer services organisations,” said Jeff Clark, senior vice president for CalAmp. “We’re excited to help Molly Maid adapt as they strive to enhance their customer experiences with our fleet tracking and location-based technology.”

CalAmp iOn provides SaaS-based fleet and asset management that can be integrated with additional telematics services, including iOn Tags, iOn Vision and CrashBox to provide a holistic view of vehicle status, driver behaviour and related asset locations via a desktop or mobile device. These applications and services help optimise workforce productivity by delivering insights into operator performance, reducing unscheduled downtime with preventative maintenance, and improving workflow efficiency with geofencing and real-time alert notifications.

CalAmp’s aim is to streamline complex mobile IoT deployments and bring intelligence to the edge. Its software and subscription-based services, scalable cloud platform and intelligent devices collect and assess business-critical data from mobile assets and their contents.

Headquartered in Irvine, California, CalAmp has been publicly traded since 1983 and has 20 million products installed and over 1.3 million software and services subscribers worldwide.

Molly Maid is a residential cleaning franchise with more than 490 franchise locations that collectively perform more than 1.7 million US home cleanings annually. Franchising since 1984, and acquired in 2015, Molly Maid is part of Neighborly, a home services franchisor of 28 brands and more than 4000 franchises collectively serving over ten million customers in nine countries, focused on repairing, maintaining and enhancing homes and businesses.