Australian jewellery brand Lovisa has implemented Infor’s warehouse management system (WMS) at a new facility in Poland.

With the support of Infor partner SNS, a provider of supply chain consultancy and software implementation, Lovisa is improving supply chain operations and customer service with the project.

The warehouse in Poland is the first of Lovisa’s multiple facilities worldwide to operate on Infor WMS. Previously, Lovisa had outsourced its operations to third-party logistics (3PLs) in some countries or relied on basic paper-driven processes such as paper picking.

Despite the challenges of a tight timeline of around five months from inception to go-live, the facility in Poland started operating on the same day in March 2023 as Infor WMS going live, with new staff recruited for the facility. Additionally, zero customisation was allowed, and all business requirements had to be catered for using an out-of-the-box Infor WMS. Overcoming language, time zone and location barriers, Lovisa’s project team worked with the support of SNS to ensure a successful implementation.

“The new facility in Poland will allow Lovisa to maximise its operational flexibility, allowing an improved service offering for inventory to our store network throughout Europe,” said Tyrone Tapusoa, head of supply chain at Lovisa. “The next step is to kick off ecommerce for all European orders from the same location. SNS played a critical role in helping us achieve our goals with this project. Their expertise and support have been invaluable in ensuring that the Infor WMS implementation was successful. With their help, we will be able to improve our supply chain operations and deliver exceptional customer service.”

Jarrod Kinchington, Infor ANZ managing director, added: “Infor is proud that Lovisa, one of Australia’s great fashion success stories, has deployed Infor WMS in record time and in close collaboration with our valued partner SNS. The WMS will provide Lovisa with critical insights into warehouse operations, including real-time inventory levels and labour performance, and improve the company’s bottom line. Going live at Lovisa’s facility in Poland marks an important milestone in the company’s efforts to enhance its global supply chain capabilities, and Infor is thrilled to be part of this exciting journey.”

And Mario Ghosn, SNS general manager, said: “We are pleased to have been a part of Lovisa’s successful Infor WMS implementation in their new facility in Poland. Our team worked closely with Lovisa’s project team to overcome challenges and ensure a successful go-live. We are proud to have contributed to Lovisa’s global operations and look forward to continued collaboration in the future.”

Since launching its first store in 2010, Lovisa has opened more than 650 stores across five continents and 23 countries.

SNS is a provider of supply chain services with customers and partners across the globe. With offices in New York, Dubai, Paris, Lyon, Melbourne, Singapore, Riyadh and Beirut, SNS offers a wide range of services from consulting and training to development, implementation, systems integration and support.