Delta Cargo, the air freight division of Delta Air Lines, has implemented IBS Software’s iCargo product suite as part of its digital transformation.

Delta Cargo has migrated from a nearly 30-year-old legacy system and adopted the iCargo platform, modernising operations across its 252 worldwide cargo stations, and enhancing the service experience for more than 6500 users.

From life-saving medications to fresh flowers and seasonal produce, Delta Cargo was responsible for the movement of 11 million varied shipments in 2024. And with the integration of iCargo, it should be able to strengthen its service with optimised operations, improved customer experience and increased collaboration.

As part of the digital transformation journey, the use of modern tools such as iCargo should unlock innovation through a digitised business that provides real-time seamless and dynamic integrations with partners and streamlined shipment data management. ICargo’s modern, single cloud-based platform will allow global teams to benefit from accessing standardised processes, automation workflows and task management tools, enhancing productivity.

By reducing errors, accelerating turnaround times and integrating multiple systems for greater cost efficiencies, Delta is set to deliver streamlined operations and an enhanced customer experience. The iCargo (www.ibsplc.com/product/air-cargo-solutions/icargo) implementation spans critical modules, including terminal operations, truck dock management, customs and security, and premium shipment handling.

“Partnering with IBS Software is an important step towards making it easier for customers to do business with Delta Cargo,” said Vishal Bhatnagar, managing director of cargo operations at Delta Cargo (www.deltacargo.com). “Implementing iCargo gives us the foundation to improve speed, reliability and transparency in our operations, while equipping our teams with modern tools to better serve our customers.”

Radhesh Menon, vice president at IBS Software, added: “Organising a complex migration like this across multiple phases, regions and stations was a great process for our team. Delta Cargo’s strategic transformation journey, powered by iCargo, will become foundational to the adoption of paperless, digital tools and accelerate business transformation through cutting edge tech like data analytics and AI.”

Indian firm IBS Software is a SaaS provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour and cruise, hospitality, and energy resources industries. Its products for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programmes, staff travel, and air cargo management. IBS Software (www.ibsplc.com) operates from 17 offices across the world.