Semiconductor manufacturer GlobalFoundries (GF) has deployed TeamViewer’s augmented reality (AR) platform Frontline to transform its warehouse operations digitally at its facility in Dresden.

The Dresden factory is the largest semiconductor plant in Europe. Among the benefits GF achieved through implementing TeamViewer’ is an up to 25 per cent faster execution of warehouse processes, better employee ergonomics, a picking error rate close to zero and a reduction in waste of around 100,000 paper sheets per year.

“At GF, we always strive to improve our operational efficiencies to better fulfil our customers’ needs,” said Kevin Hidalgo, senior director of logistics at GF. “When looking to digitally transform and improve our warehouse operations, we found that augmented reality could really make a difference for us. Now, with the roll-out of TeamViewer Frontline, we were able to take efficiency, accuracy and sustainability of warehouse logistics to a whole new level.”

Jan Junker, executive vice president at TeamViewer, added: “Around 80 per cent of the global workforce is not working at a desk, but in manufacturing, production, logistics or field service. With our AR, enterprises have the first-time opportunity to also digitalise the tasks and processes from these areas and seamlessly connect the workers to the company’s existing digital infrastructure. The benefits that GlobalFoundries achieved in such short time speak for themselves.”

At the GF warehouse, the software guides the warehouse workers through the picking process with clear step-by-step instructions, displayed on the smart glasses directly in their field of view. Together with the integrated voice control, it provides 100 per cent hands-free information to the workers, completely replacing the former paper-based process.

The end-to-end implementation of Frontline in the Dresden warehouse was completed in ten weeks. TeamViewer is working with GF to identify other opportunities to use this and is exploring use cases beyond vision picking.

Although TeamViewer is free of charge for private use, it has 620,000 subscribers and enables companies of all sizes and from all industries to digitise their business-critical processes through seamless connectivity. Against the backdrop of global megatrends such as device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and innovates in the fields of AR, IoT and artificial intelligence. Since the company’s foundation in 2005, its software has been installed on more than 2.5 billion devices around the world.

The company is headquartered in Goppingen, Germany, and employs around 1400 people globally. In 2021, TeamViewer achieved billings of €548m.