Accenture acquires OnProcess Technology

  • November 15, 2023
  • Steve Rogerson

Accenture has acquired OnProcess Technology, a provider of supply-chain managed services, to help organisations refine processes, improve the way inventory is managed and solve complex service problems.

With this acquisition, Irish professionals services company Accenture should enhance its supply-chain capabilities, specifically in asset recovery and service supply-chain management, making it easier for clients to manage service orders, drive returns, track movement and ensure the appropriate reuse, disposal or recycling of assets.

Massachusetts-based OnProcess specialises in reverse logistics for every step of the after-sales process, leveraging automation, AI and data-led decision-making to maintain visibility from planning to asset recovery.

Together, Accenture and OnProcess will offer clients supply-chain delivery capabilities with integrated after-sales operations. The combination should improve operational efficiency and enhance the customer experience, all while supporting a more sustainable supply chain.

OnProcess has more than 1500 employees in the USA, India, Costa Rica and Bulgaria. They serve clients across a diversified portfolio of industries such as communications, media, technology, medical devices, logistics and manufacturing.

“In recent years, supply chains have risen to one of the most important business functions on the CEO agenda,” said Melissa Twiningdavis, senior managing director at Accenture. “In today’s environment, the challenge is to drive cost efficiency while continuing to embed and accelerate resiliency. This is why we see the focus on supply-chain operations as a vital source of competitive advantage. With OnProcess and its highly qualified professionals, we are strengthening our ability to help organisations in their supply-chain reinvention efforts, enabling them to leverage domain talent, data and processes, to transform operations successfully.”

Oliver Lemanski, CEO of OnProcess (, added: “OnProcess is trusted by many of the world leading manufacturers and service providers to power their service and aftermarket supply chains. Accenture will provide our people with exciting new opportunities and expand the value we can deliver to our clients with services and capabilities that create end-to-end solutions. Together we will help organisations streamline the entire process chain, create predictability, drive transformation and pave the way to a more sustainable future.”

Completion of the acquisition is subject to customary closing conditions, including required antitrust clearances.

Accenture ( is a professional services company that helps businesses, governments and other organisations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services. It has approximately 733,000 employees serving clients in more than 120 countries.