Bidgely has introduced a new generative AI (GenAI) integration into its UtilityAI Platform. This will provide energy utilities and their customers with more intelligent and easier to understand management of energy systems and options. The integration includes the ability to create autonomous query responses, new customer experience interfaces, simulation planning for distributed energy resources (DERs) and non-wire alternatives (NWAs), load profiling and targeting, and data summarisation.

The new GenAI will provide utility customers with Energy Assistants and Advisors. Energy Assistants will provide interactive interfaces that instantly assesses home energy use, answers custom queries, and provides personalised recommendations. Energy Advisors are a personalised solution that allow customers to take greater control of their energy decisions, such as by modelling the financial impact of buying an electric vehicle or installing solar.

The UtilityAI Platform will also provide GenAI-powered simulations. Home electrification simulations, for example, will be able to instantly analyse a customer’s load profile, complete an energy audit, simulate upgrade and savings opportunities and connect consumers to relevant products, installers and financing options.

The GenAI integration will provide utility grid planners with Grid Assistants and Grid Advisors. Grid Assistants are an intuitive, conversational interface that makes it easier to query data, analyse DERs, monitor grid assets and surface key trends. Grid Advisors will allow grid planners to simulate complex grid scenarios, build NWA and asset upgrade plans as well as continuously monitor progress on grid management goals.

“For more than a decade, Bidgely’s UtilityAI has proven incredibly effective in unlocking the power of smart meter data. Our new GenAI integration is the critical next step in empowering utilities to further enhance agility, deepen customer engagement and optimise resources like never before,” said Abhay Gupta, CEO of Bidgely. “With Bidgely, utilities are not just prepared to survive the future; they are equipped to lead it.”

Bidgely’s GenAI solutions are designed to help utilities address their most pressing initiatives, particularly increased grid congestion and the need to implement targeted NWA solutions; decarbonisation through home electrification; and support for homeowners to lower their energy bill and carbon footprint.

“Utilities are eager to support their customers in their journeys to become more energy efficient and become trusted energy advisors. To do so, more and more energy suppliers are deploying usage analytics to engage customers with new services, and over 50 percent of them will be investing in behavioural demand response,” said Gaia Gallotti, associate research director, IDC Energy Insights. “To maximise the success rate of their green energy programmes, utilities will need to invest in GenAI tools to fulfill their customers’ demand for personalised products, services and bundles.”