Trimble manages water in Toronto

  • October 12, 2021
  • Steve Rogerson

The city of Toronto has selected Trimble’s Unity software platform to manage its water infrastructure.

Toronto Water has selected the Unity platform from California-based Trimble to support its vision to improve operational efficiency across the entire organisation. Unity can automate asset and infrastructure management workflows, improve data accuracy by eliminating redundancy, and streamline processes between field and office teams to enhance Toronto Water’s commitment to customer service and quality.

Toronto Water is responsible for drinking water treatment and supply, wastewater collection and treatment, and stormwater management for approximately 3.6 million Toronto residents and businesses. It also supplies water to neighbouring regions across the greater Toronto area.

Annually, Toronto Water responds to over 44,000 service requests, 100,000 work orders, and 300,000 inspections and preventative maintenance activities. Currently, it uses a combination of software and applications to meet its daily planning, scheduling and work requirements.

Toronto Water has been seeking a platform to support hundreds of field and office workers as well as bridge other legacy technology that will improve staff workflow activities, improve outputs and enhance customer service. The city selected Trimble Unity, a cloud and mobile offering that leverages Esri’s geographic information system (GIS) technology to provide utility mapping, work management and analytics.

“The Trimble team has been excellent in providing their knowledge, experience and expertise throughout the project,” said Helder Vieira, support supervisor of Toronto Water. “They have focused heavily on understanding our business and how to translate it into the configuration of our system while addressing many key business process issues that have been problematic for several years. The city undertook a competitive RFP last year to find a solution that met a comprehensive set of requirements while also being able to bridge the time gap between the implementation of the new enterprise work management system and the retirement of the existing works management system. Trimble met and exceeded requirements set out in the RFP. Trimble Unity empowers users to configure and customise to meet their needs and overcome limitations of other software.”

Toronto Water is a municipal division of the city of Toronto that is responsible for the water supply network, stormwater and wastewater management in Toronto, as well as parts of Peel and York regions.

Trimble’s water division focuses on solving key problems that water, wastewater and stormwater utilities face as their infrastructure ages; flooding, droughts and other environmental issues increase; and customer needs grow. Trimble combines positioning devices, IoT sensors and communication technologies with enterprise, mobile and cloud software and analytics to provide utilities with a digital view and analysis of their networks. These enable utilities to assess, monitor, inspect and manage their network in real time, saving costs, reducing water loss and enhancing asset performance while improving regulatory compliance and customer service.