San Francisco has awarded smart transport specialist Iteris a $3.75 million contract for ongoing operational support in the San Francisco Bay Area.

Iteris has been providing Metropolitan Transportation Commission’s (MTC) 511 Traveller Information telephone system since 2016. The new contract has been awarded to support the 511 SF Bay Interactive Voice Response (IVR) phone system and operations support services for three additional years. Under the terms of the new contract, Iteris will continue to provide the 511 SF Bay phone service as well as operations support services for the nine-county region.

Iteris is MTC’s go-to provider for 511 and Express Lanes operational staffing services, for which it was awarded a four-year, $13.3 million contract extension from the commission last year.

Iteris operates seven statewide and regional systems across the United States, providing up-to-the-minute traffic and incident data.

“We’re proud of our successful partnership with the Metropolitan Transportation Commission and very excited to be continuing it,” said Dr. Moe Zarean, general manager, mobility operations services at Iteris. “The 511 SF Bay phone system is integral to providing information to the travelling public, and we’re committed to delivering the highest level of service to MTC’s travellers while continuing to improve operational performance, mobility and sustainability these next three years.”