Singapore hotel the Grand Copthorne Waterfront has adopted Aiello’s AI-powered smart hotel system. The hotel has implemented the Aiello Voice Assistant and integrated it with IoT controls. It is also collaborating with Aiello to develop and integrate advanced AI technology into the hotel’s ecosystem. The aim is to allow the entire guest environment to be controlled through AI assistants.

The hotel has replaced all guest room telephones with AVA, transforming each room into a connected, smart environment designed for the future. Guests can use AVA for hands-free calls, communication with hotel staff, or to voice their questions and requests, ensuring prompt service. For instance, guests can request room service directly through AVA, streamlining operations, and enhancing efficiency.

Aiello supports integration with other systems, including the Property Management System (PMS) and the newly defined Hospitality Task Management System (TMS). This system ensures that when guests make a request to AVA, tasks are automatically assigned to the designated employees and departments, significantly reducing communication costs and optimising efficiency across the hotel’s front office, guest rooms, and backend operations. The smart rooms at Grand Copthorne Waterfront allow guests to use voice commands to control various features, including the TV, lights, and air conditioning, or select smart room modes like “Good Morning” and “Good Night” for convenience and comfort.

“We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation,” said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. “With AVA’s integrated IoT capabilities, guests can experience a new level of convenience and personalised service, reflecting our dedication to delivering exceptional hospitality.”

Aiello’s CEO and Co-founder, Mr Vic Shen, said: “Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms with powerful support from our local partner, Go Nimbus, we aim to set a bold new standard for intuitive guest interactions.”