DigiValet uses cloud to ease hotel check-ins

  • August 24, 2020
  • Steve Rogerson

New Delhi-based DigiValet has launched Thru, an end-to-end cloud-based system for hotel guests to complete their entire check-in process from their own personal device, without having to download any app or software.
By facilitating check-ins remotely, from anywhere in the world, Thru eliminates all conventional touch points to which the guests and hotel staff would otherwise be exposed.
Thru ensures no more extended queues at the hotel reception and no more physical exchange of identity cards, forms and credit cards, allowing for a seamless and safe experience in four steps.

  • 48 hours prior to a guest’s scheduled check-in, Thru sends an SMS inviting guests to use the service.
  • Upon clicking the link, the guests are prompted to scan their identity cards that Thru uses to fill the registration card fields automatically.
  • The guest can then review all the details, sign digitally and even pay the pre-authorisation amount securely using their preferred payment method.
  • A confirmation code confirms the completion of the process. Upon arrival the guests will have to only show this code and pick up their sanitised keys and head into their rooms.

Not just guests, Thru assists hotels by improving their operational efficiencies, reducing labour costs and preventing lobbies and receptions from getting crowded during peak check-in and check-out times. Multilingual support ensures that language is not a barrier.

“Thru is designed to allow rapid adoption and seamless implementation,” said Rahul Salgia, CEO of DigiValet. “It can be implemented in any hotel in just one day using an entirely online sign-up process. Hotels do not need to buy any additional hardware or software. Further, Thru comes with absolutely no adoption fee or any exorbitant capital layouts. In fact, Thru’s per check-in model means that the service pays for itself.”

Founded in 2009, DigiValet is used by iconic global hotels such as Armani in Dubai and Milan, Raffles in Singapore, Bvlgari Paris, Amanpuri Phuket, Aventura, Orlando and W Hotel, London. With its principal office in India, DigiValet has a presence across USA, UK, Singapore, UAE and Australia.