Internet service providers (ISPs) across Latin America will be able to obtain a quick diagnosis of their subscribers’ internet service problems due to a partnership between the Prpl Foundation and Beegol for wifi mesh.

São Paulo-based Beegol is carrying out research and development in the USA and software development in Brazil. Its machine-learning platform can monitor and improve the quality for broadband and wifi users

Millions of people across the world require a reliable broadband service for their homes, especially with the rise of remote working environments. Any connection problems such as performance degradation or outages will quickly erode customer satisfaction with their ISPs. In many cases it is difficult to locate the root source of an issue quickly and accurately, leading to unproductive calls to customer support centres, unnecessary repair visits and increased costs for the operator.

To this end, Beegol has developed a machine-learning platform, integrated with PrplMesh wifi software, to carry out accurate diagnostic tests on an end user’s network. It allows ISPs to pull data directly from PrplMesh-equipped customer premises equipment (CPE) to the cloud to locate and identify outages and service degradation.

This can then be used by ISPs to enable a remote, real-time response from end to end, to correct any issues detected through the observations. The result is a reduction in truck rolls and operating expenses for the operator, and an improved quality of experience (QoE) for the end user.

“We are delighted that Beegol has partnered with the Prpl Foundation to support their ongoing activity across Latin America,” said Prpl Foundation president Leonard Dauphinee. “As a result of their innovative platform, the quality of experience for broadband and wifi users has been vastly improved, with no need for lengthy, unproductive calls to a customer support team in order to troubleshoot their issues.”

The PrplMesh offering will be used to support Beegol wifi, which automatically optimises configurations and enables customers to use wifi mesh. PrplMesh lets ISPs deploy fully open-source, carrier grade wifi mesh networks, including standard application programming interfaces (APIs). It enables quick deployment of services and features with better interoperability.

“The Prpl Foundation is an industry leader when it comes to wifi mesh technology,” said Beegol CEO Gilberto Mayor. “PrplMesh is a proven, hardware-agnostic option that has already been successfully deployed in the field. Offering PrplMesh alongside our diagnostic software will provide operators with a customisable and cost-effective solution that enables the accurate testing of networks”.

The Prpl Foundation is a collaborative open-source community dedicated to open APIs and open industry standards, focusing on carrier-grade software for broadband customer premise equipment as specified by operator members. The foundation brings together service providers, manufacturers, system integrators, chip vendors and application developers to harmonise home network architecture.

Founded in 2019, Beegol has developed the concept and architecture of the first broadband diagnostic software based on machine learning. With a presence across Latin America, Europe and Asia, the company believes a customer should never have to call customer support to complain about their broadband and wifi.