Vodafone is using AI and machine-learning technology from Virginia-based Anodot to detect and resolve interruptions across its New Zealand network.

Anodot’s AI- and ML-powered autonomous network and services monitoring platform will help optimise Vodafone New Zealand’s network performance visibility to increase service uptime.

Through anomaly detection, Anodot will help Vodafone identify, diagnose and resolve potential service interruptions that result in a loss of connectivity, ideally before customer service is impacted.

Vodafone operates approximately three million connections for consumer and business customers across New Zealand, with a mobile network that covers 98.5% of the country’s population. On any given month, Vodafone customers consume around 1.1 billion mobile and fixed line phone minutes, while using over 26Pbyte of mobile data and 166Pbyte of fixed line data.

Due to the vast amount of data Vodafone must monitor and analyse to ensure service uptime, it uses Anodot’s dynamic AI-driven monitoring technology to distil billions of data events into single, scored, network operations alerts. These alerts enable Vodafone’s network operations teams to know immediately when customer experience has begun to degrade and determine quickly why it’s happening, so incidents can be resolved with minimal impact on network and service uptime.

“We know how important reliable connectivity is to New Zealanders, so it’s ideal if we can detect and resolve potential service issues wherever possible before our customers experience interruptions,” said Tony Baird, head of wholesale and infrastructure at Vodafone New Zealand. “Anodot’s ability to analyse the high volumes of data that we generate daily allows us to identify in real time the business-critical anomalies in our network, to enable our teams to maintain consistent operations in order to deliver an enhanced customer experience. While there will inevitably be unexpected weather occurrences or third-party connectivity issues such as power outages to cell sites or construction activity that damage underground cables, Anodot provides another layer of defence so we can better detect network occurrences and keep our customers connected wherever possible.”

Anodot’s anomaly detection technology combines performance and fault monitoring to give communications service providers (CSPs) an end-to-end view for real-time detection of service-impacting incidents. Anodot immediately learns the normal behaviour of all business metrics and constantly monitors each metric in real time. Its correlation engine connects anomalies across all data stacks, identifies events and contributing factors, and slashes time to detection and remediation.

“Telco service providers like Vodafone New Zealand must generate and process a vast amount of data from multiple sources to ensure service uptime across their complex network environments,” said Amir Kupervas, telecoms managing director of Anodot. “Anodot monitors granular performance and telemetry data in real time across the entire telco stack from all network types, layers and domains, allowing CSPs to understand what is happening across their networks. These capabilities will give Vodafone New Zealand full visibility into service degradation incidents and provide the swift time-to-resolution its customers require.” 

Vodafone New Zealand is owned by Infratil and Brookfield Asset Management and is a partner market in the Vodafone Group.

Anodot’s business monitoring platform uses machine learning to analyse and correlate every parameter of a business, providing real-time anomaly alerts and forecasts in context. Anodot is headquartered in Virginia and Israel, with sales offices worldwide.