Egyptian mobile operator Etisalat Misr has selected Ericsson to modernise its business support systems (BSS) to support data and voice-over-LTE (VoLTE) traffic growth, 5G readiness and the IoT.

The agreement will equip Etisalat Misr with upgraded capabilities across all its business operations in the customer, product and service management domains and for customers, enterprises, partners, network technologies and events.

The BSS should let Etisalat Misr spur innovation and enhance customer satisfaction with more flexibility. The agreement will also secure capacity expansion for VoLTE using Ericsson cloud technology to improve the customer experience for several millions of users.

The partnership should benefit Etisalat Misr with a low-risk and effective route to address business opportunities in traditional telecom services, digital services, cloud transformation and the IoT. The BSS products and partner ecosystem are backed by analytics-driven, real-time service and experience control.

“It is a pleasure to have Ericsson as our partner that understands our vision and ambitions to evolve and transform our business,” said Hazem Metwally, chief executive officer at Etisalat Misr. “Enhancing our business operations in Egypt is essential to improving customers’ services and satisfaction. We are looking forward to the outcomes of this partnership that will be brought, especially with evolving our BSS, digital transformation, latest network technology readiness, fintech and the IoT.”

The features offered by the transformation should align Etisalat Misr’s digital transformation programme with Egypt Vision, thereby increasing consumer and business opportunities through 4G currently and 5G in the future.

“The acceleration of digitalisation everywhere in the world is transforming lives and opening doors to a whole host of opportunities,” said Ekow Nelson, vice president for Ericsson in the Middle East and Africa. “Today’s partnership with Etisalat Misr underscores our joint role in this transformation. The BSS transformation agreement is testament to the common vision we share with Etisalat Misr and we are excited to work jointly towards its realisation.”