Ericsson delivers analytics to TPG Telecom

  • August 16, 2023
  • Steve Rogerson

In a multi-year agreement, Ericsson is delivering a cloud-native and AI-powered analytics tool to pinpoint and improve mobile network performance for Australian telco TPG Telecom.

Based on Ericsson analytics and its Exfo adaptive service assurance, this will give TPG Telecom an in-depth, end-to-end understanding of subscriber’s experience at an individual level. Through the agreement, TPG will gain insights from its 4G and 5G mobile, fixed wireless access and IoT subscribers using smart data collection with embedded intelligence to predict, prioritise and resolve performance issues as they arise in real time.

These insights should let TPG react quicker to network issues, improve performance and reduce the need for infrastructure-based diagnoses, allowing the telco to enhance its service experience for customers.

The offering integrates Ericsson analytics, Exfo adaptive service assurance and software probes, provided as part of Ericsson’s dual-mode 5G Core, to deliver end-to-end network visibility and reduced costs.

TPG is the first in Australia and one of the first communication service providers (CSPs) globally to deploy Ericsson Expert Analytics in a commercial network using cloud-native technologies. As cloud-native software, its embedded scalability, agility and resilience means it is designed to handle TPG’s requirements flexibly as its network and use-cases evolve, adapting to unexpected difficulties.

“TPG Telecom is committed to investing in cutting edge technology designed to provide superior network experience to every single one of our customers,” said Chris Tsigros, TPG Telecom general manager. “The analytics and troubleshooting we’re implementing with Ericsson will help ensure we deliver a great experience for our customers. This new technology will change the way in which the TPG Telecom customer care team interacts with our customers, leading to greater effectiveness and increased customer satisfaction. It’s just another way we’re putting our customers first.”

Emilio Romeo, head of Ericsson in Australia and New Zealand, added: “Embarking on this multi-year deployment of advanced analytics and troubleshooting capabilities with TPG Telecom further demonstrates our commitment to bringing the best mobile telecommunications experience to all Australians. It is the latest in a long history of working side by side with TPG Telecom to bring ground-breaking technology to Australia and a new level of service experience to the Australian people. With the Ericsson Expert Analytics implementation, and the real-time access to the data from the dual-mode 5G Core thanks to its built-in software probes, TPG Telecom can gain greater network visibility at a lower cost, passing on the benefits to its customers as they enjoy its services across the country.”

The initial deployment phase focused on acquiring insights and troubleshooting capabilities through the software probes built into the cloud-native dual-mode 5G Core. This adopts an approach that combines probing and event-based monitoring, ensuring rapid and effective issue resolution.

It has the capacity to provide troubleshooting across the entire network, all within a unified application. TPG benefits from a range of functionalities, including on-demand troubleshooting and robust filtering capabilities, expediting the identification and resolution of network problems.

With this implementation, TPG gains the ability to trace and monitor subscriber sessions handled by the core network, which forms the foundation of TPG’s mobile network. Currently, this monitors approximately five million subscribers, and its coverage continues to expand.

This will continue to be rolled out in phases of further enhancements, and will give TPG the ability to detect issues automatically from captured network and subscriber insights. TPG will also benefit from AI-powered recommendations for correction of any network or customer issues found.

Ericsson Expert Analytics is an open system designed for ease of integration in multi-vendor hybrid environments. The software is powered by anomaly detection techniques based on machine learning and artificial intelligence, transforming data at scale into actionable insights for better business outcomes. It is designed and used to analyse the real-time network data of more than 250 million subscribers of mobile operators all over the world.