Digi has introduced a subscription-based approach to support ease-of-use, deployment visibility and optimised RoI for its cellular routers.

Delivering a comprehensive connectivity package, Digi 360 includes purpose-built devices, software, services and enhanced warranty to simplify the rollout of IoT projects and ease the problems faced by enterprises when configuring, deploying and managing their deployments.

With Digi 360, users benefit from Digi’s devices that enable automation and edge computing across a wide range of enterprise, industrial and transportation environments, as well as tools and resources to manage and secure deployments efficiently across evolving use cases.

“Digi 360 stands as the definitive option for secure wireless connectivity deployments,” said Landon Reese, vice president at Digi. “Bringing together software, management capabilities, state-of-the-art edge devices and expert support into a unified, comprehensive package, Digi 360 ensures our customers experience unmatched efficiency, security and reliability while enjoying significant cost savings.”

Digi 360 integrates the critical components of Digi’s offering to improve the customer experience, while reducing friction and simplifying deployments:

• Remote Manager: Digi Remote Manager (RM) is an intelligent network command centre, providing centralised control, management, security and edge intelligence. Providing a single, secure platform that allows network health monitoring and instant alerts from across the network, RM has the ability to diagnose and repair issues, reducing the need to deploy a technician or roll a truck. Additional features include API access, simplified configuration, out-of-band management, scheduled automation and access to value-added services.
• Cellular devices: Digi’s cellular devices offer configurability, scalability and purpose-built design. Additionally, the edge devices are designed for extended product lifecycles, reliability, mobile and fixed wireless access, and integrated software and security, to keep critical systems running efficiently.
• Customer care: Digi provides technical assistance, including round-the-clock expert global support within a four-hour response service level agreement for priority case resolution, configuration and network troubleshooting, return merchandise authorisation (RMA) assistance, and feature and functionality inquiries. Professional services are also available for integration with third-party devices, code debugging and more, along with a customer success programme for mission-critical deployments.
• Limited lifetime warranty: Digi 360 includes an enhanced limited lifetime warranty, offering edge device protection for active subscribers for the full length of the subscription.

Additionally, users can enhance their Digi 360 subscriptions by opting for add-on services to customise their products to their deployments. Options such as Digi containers, WAN bonding and mobile VPN provide additional capabilities, optimising the user experience and offering a tailored approach to meet the security, uptime and quality of service needs of demanding applications.

“Digi 360 offers so much more than connectivity,” Reese said. “It’s a complete, secure offering that eases complexity, alleviating the challenges in configuring, deploying and managing IoT deployments. Designed to evolve with the always-in-flux IoT landscape, Digi 360 provides our customers with a future-proof investment as well as much-needed peace of mind.”

With Digi 360 (www.digi.com/Digi360), enterprises and municipalities not only have robust devices that enable automation and edge computing across a wide range of environments, but also the tools and resources to manage, secure and scale those deployments while enhancing the value of their networks in evolving use cases.

Founded in 1985, Digi (www.digi.com) has helped users connect more than 100 million things.