Aeris lets Mitsubishi drivers schedule services

  • September 23, 2020
  • Steve Rogerson

Mitsubishi drivers in the USA can schedule and manage service appointments at dealerships from the My Mitsubishi Connect app thanks to an integration between the Aeris Mobility Services and Dealer-FX’s One platforms.

Users can view service and maintenance needs as reported by the car and then schedule appointments in seconds.

“Our partnership with Dealer-FX and Mitsubishi Motors North America kicks off Aeris’ next chapter of work to help auto OEMs engage much more closely with their drivers,” said Kunal Rupani from California-based Aeris. “By enabling connected vehicle app users to easily take care of their vehicles via their dealerships, we’re promoting more dynamic customer engagement, and that can lead to more powerful brand loyalty for the future.”

Canadian firm Dealer-FX’s One platform is a cloud-based system that integrates with OEM data, DMS providers and third-party systems to make service departments more efficient and profitable.

“With innovative mobile solutions, we help OEMs and their dealers deliver the best experience to their customers at every stage of service,” said Adam Kraft, vice president at Dealer-FX. “Partnering with Aeris and Mitsubishi enhances the customer experience for Mitsubishi owners by making vehicle maintenance care simple.”

The Aeris Mobility Services platform’s Dealer-FX integration is the latest advancement from Aeris, which earlier this year announced the Aeris Mobility Suite, an end-to-end, cloud-agnostic, IoT product suite purpose-built to help automotive OEMs. The suite has modular software components needed to deploy connected vehicle programmes globally, and to upgrade existing software infrastructure to improve customer engagement and retention, all within one year.

“Mobile dealer services like the Aeris and Dealer-FX integration are exactly what we need as auto OEMs to nurture relationships with our customers and promote retention,” said Bryan Arnett, director at Mitsubishi Motors R&D America. “By tapping into the enormous mobile user customer segment, we can drive more traffic to our dealerships and create more lasting relationships to nourish the sales pipeline,”

Aeris is helping companies unlock the value of IoT. For more than a decade, it has powered critical projects for customers of IoT services.

Dealer-FX is reinventing service lane technology to help automotive retailers grow their business, retain more customers and become more efficient. Through data integrations and mobile technology, it streamlines processes and communication for service departments.

Dealer-FX is the exclusive or preferred service technology provider for many OEMs in the USA, Canada and Puerto Rico, and has more than 2500 dealership clients.

Through a network of approximately 350 dealer partners across the USA, Mitsubishi Motors North America is responsible for the sales, research, development, marketing and customer service of Mitsubishi Motors vehicles in the USA. Located in Franklin, Tennessee, it is part of the Renault-Nissan-Mitsubishi Alliance.