Indian technology services and consulting company Wipro is to modernise Etihad Airways, the UAE’s national airline.

Wipro says it will ensure seamless migration of legacy systems and improve operational efficiency across key areas, including workplace, network, infrastructure and service management.

As part of the five-year contract, Wipro FullStride Cloud will deliver a customised cloud-based offering that will provide Etihad Airways with real-time insights into their resource use and improve operational agility and scalability for their global operations.

It will also integrate gen AI modules across the IT framework, from automation of data centres to conversational support to end users. Gen AI will also provide intelligent device management and insights to optimise performance and resolve potential disruptions proactively.

“We look forward to working with Wipro to prepare for the AI era, with an emphasis on innovation, sustainability and cost optimisation,” said Frank Meyer, chief digital officer at Etihad Airways (www.etihad.com). “Together, we aim to elevate our customers’ experiences through advanced automation, intelligent operations and enhanced observability.”

Etihad Airways will also gain access to Wipro’s innovation lab in the UAE, which will play a pivotal role in enhancing its technology to meet the evolving demands of global operations.

“We are excited to embark on this journey with Etihad Airways and enable them to adapt to the dynamic needs of the aviation industry,” said Vinay Firake, CEO of Wipro for Asia Pacific, Middle East and Africa. “Through our proven expertise in digital transformation and AI, we will deliver seamless, efficient and innovative services to their customers.”

For more than two decades, Wipro (www.wipro.com) has operated in the Middle East with thousands of local employees serving clients in the region. The technology services and consulting company is focused on building innovations for complex digital transformation. It has more than 230,000 employees and business partners across 65 countries.