TfL appoints TCS to transform taxi management

  • September 27, 2021
  • William Payne

London’s public transport authority Transport for London (TfL) has appointed Tata Consultancy Services (TCS) to develop and operate a new smart mobility system to manage the British capital’s taxi and private hire vehicles. The new cloud-based system will be powered by TCS’s DigiGOV Framework.

Over the course of the 10-year contract – which has the opportunity for a five-year extension – TCS will digitally transform taxi and private hire licensing and administration, as well as implement continuous improvements and innovation, responding to evolving industry trends and customer demands.

The system will include an on-demand data and records management system that will enhance user experience by offering services like licensing payments and refunds to vehicle operators and owners through digital channels.  Streamlined workflows link the user-friendly front-end interfaces with back-end activities such as bookings, personal detail processing and vehicle inspections. This digital shift by design, will encourage a self-service approach among licensees.

“TfL is the foremost transportation authority in the world with its innovative approach to managing urban transportation with the use of technology and data. The new TCS-designed technology system will meet TfL’s key objectives, enhance customer experience and enable future requirements including connected, shared, electric, autonomous vehicle registrations. We are delighted to be appointed by TfL to deliver this transformation,” said Amit Kapur, Country Head, TCS UK and Ireland.

Graham Robinson, General Manager of Taxi and Private Hire, TfL, said: “An efficient and effective licensing system is paramount for any regulator overseeing taxi and private hire operations in a world city. We are pleased to have signed this contract with TCS, as it ensures our business keeps pace with technological developments and gives the best possible service to licensees.”