Conduent to upgrade New York State Road Tolls

  • February 16, 2022
  • William Payne

New York State has appointed Conduent to upgrade systems for the state’s road toll payments systems, and includes account management for its Tolls by Mail programme and license plate recognition systems. The contracts support the Metropolitan Transportation Authority (MTA) Bridges and Tunnels, the New York State Thruway Authority (NYSTA), and the Port Authority of New York and New Jersey, which altogether oversee the largest tolling operation in the United States.

Conduent has been New York’s tolling solutions and services provider for nearly 30 years. The contract renewals, scheduled to begin in early 2024, include an eight year base term plus two 2-year options. The total estimated value is approximately $488 million.

Conduent will provide modernised transaction processing, account management and financial management systems, as well as integrated invoice mailing, payment processing, and license plate identification solutions and services for customers. Pending federal approval, it will also support the country’s first congestion pricing programme when launched in New York City.

In addition, Conduent will continue to improve the customer experience with updates and enhancements to the authorities’ E-ZPass and Tolls By Mail websites and the Tolls NY mobile app.

Conduent Transportation currently operates six of the 10 largest toll systems in the U.S., including systems in California, Florida, New Jersey and New York. The company is also modernising and maintaining the Ohio Turnpike’s toll collection system, and it was recently selected by the Virginia Department of Transportation to design, implement and operate express tolling lanes along Interstate 64 in the Hampton Roads region of the state.

Last year, Conduent announced an expansion in the United Kingdom and Europe with a road usage charging contract from Highways England, now called National Highways.

“We’re honoured that the New York Authorities have again placed their trust in our Conduent team to maintain their critical solution needs for reliable, accurate financial and account management systems. We are thrilled to extend our three-decades-long partnership with the state,” said Mark Brewer, President, Transportation Solutions at Conduent. “This award represents confidence in our global strategy to deliver modern transportation solutions as we provide smart technologies to benefit the environment and create improved driving experiences for millions of travellers.”