Workplace digitalisation specialist TeamViewer has collaborated with SAP to integrate its augmented reality (AR) platform Frontline with SAP Extended Warehouse Management (SAP EWM).

The integration with Frontline and SAP EWM enables businesses to directly connect warehouse and logistics workers in real-time with the critical data and information they need to perform their tasks. The AR-based workflows provide step-by-step instructions to workers on smart glasses and wearable devices that enable them to work hands-free, improving pick rates by an average of 10-15 percent and dropping error rates close to zero. New data insights are passed back into the SAP EWM application at the point of work to enable continual process validation and optimisation.

Stefan Krauss, SVP, General Manager Discrete Industries and Energy & Natural Resources at SAP, said: “The effects from the recent disruptions in the global supply chain have been felt by almost everyone. Companies who have adapted the quickest have deployed agile warehouse management applications like SAP EWM, enabling them to rapidly adjust to external shocks and respond to demand, supply and workforce challenges quickly. Now with the integration of TeamViewer’s AR-based vision picking solution, together we can help our customers build more resilient supply chains that are also cost-effective to run.”

Alfredo Patron, Executive Vice President Business Development at TeamViewer, said: “Our partnership with SAP is based on a set of common goals: innovation and disruption through cutting-edge technologies that support companies in their digital transformation. Our vision picking solution significantly improves warehouse inbound and outbound processes, resulting in faster pick rates, better accuracy, and ultimately higher customer satisfaction. Moreover, it reduces the training and onboarding time of workers in a high employee churn environment.”