VitalCall gets to Essence of senior care in Australia

  • May 9, 2022
  • Steve Rogerson

Personal emergency response alarm firm VitalCall has selected Israeli company Essence’s LTE-powered personal emergency response system (PERS) for independent-living retirement facilities across Australia.

Chubb subsidiary VitalCall is an Australian provider of round-the-clock personal monitoring. Essence SmartCare specialises in IoT-based remote care.

As Australia prepares the ground for a digital network branch out to support security, Essence SmartCare’s LTE-based personal emergency response systems will be deployed to replace 2G and 3G cellular services. The upgraded system will be implemented by Essence’s partner HSC Technology, which was awarded the project for its ability to deploy security technology.

“VitalCall is excited to be working with HSC and Essence SmartCare to provide next-generation assistive technology to the senior market and allow our customers to maintain and improve their safety and independence while providing peace of mind to families that VitalCall is here for them, 24/7, as required,” said Joshua Simmons, managing director of monitoring at VitalCall.

Building on Essence’s cellular-enabled personal emergency response systems, the PERS 4G provides activity monitoring, fall detection and voice capabilities anywhere in the home, allowing service providers and users to enjoy high levels of dependability and accuracy.

“We applaud VitalCall in their proactivity to address the impending 3G shutdown by implementing Essence SmartCare’s upgraded 4G-based PERS,” said Graham Russell, managing director of HSC Technology. “We are looking forward to working with their team as strategic partners and are extremely encouraged by this project to continue and expand our services.”

Barak Katz, general manager of Essence SmartCare, added: “We are delighted to be joining forces with HSC Technology and VitalCall as they spearhead this major upgrade for seniors across Australia. We have been at the forefront of assisted living innovation for many years and remain committed to deploying technologies that allow people to live safe, healthy and independent lives for as long as possible.”

Essence SmartCare, part of the Essence Group, develops health and care platforms for healthcare and senior care providers, enabling smart preventive care and emergency response so seniors can live life to the fullest. 

VitalCall is Australia’s original provider of round-the-clock personal emergency response alarms. Trading in Australia for over 40 years, it is one of the largest providers of PERs in Australia. VitalCall is part of the Chubb group, a provider of fire safety and security. Chubb has 14,000 employees in 250 branches in 17 countries. Its fire, security and monitoring services cover more than 1.3 million sites around the world.

HSC Technology has developed the Talius Smart Care Platform, an intelligent AI brain that collects and analyses data from a range of sensors to improve business and resident outcomes in a range of aged care settings.