Ricoh launches remote patient monitoring service

  • October 10, 2023
  • William Payne

Ricoh USA has launched a remote patient monitoring enablement service to support healthcare providers maintain quality remote medical care. RICOH Remote Patient Monitoring (RPM) Enablement is an end-to-end managed services offering for health systems designed to enable more efficient and sustainable RPM workflows.

Ricoh RPM Enablement provides turnkey support for deploying remote patient monitoring programme devices, inventory tracking, logistics, and device return support. It is designed to support healthcare providers meet expanding demand for RPM.

Ricoh is positioning the new service as an answer to the lack of healthcare staff in the US which is creating problems in delivery of remote patient monitoring. Many healthcare providers are attempting to move to virtual care delivery. But an acute shortage of healthcare workers is resulting in not enough staff available to fill RPM management roles. This is leading to care gaps in support of patients in RPM programmes.

“Clinicians currently spend over 50% of their working hours using EHRs. That’s their reality and a massive contributor to burnout, so our mission is centred on pivoting that time back to patient care through supporting the modernisation, automation, and enablement of the care workflows that are most critical to health system’s success,” said Rory Fitzpatrick, Vice President, Industry Vertical Marketing, Ricoh North America. “RPM Enablement is the latest demonstration of our commitment. In this period of burnout crisis, the healthcare industry has an opportunity to commit to workers’ emotional and physical wellbeing – and Ricoh is dedicated to supporting positive systemic change with sustainable, scalable solutions.”

Ricoh currently supports thousands of healthcare organisations with various aspects of their business, including 9 out of 11 of the largest for-profit hospital systems and 22 out of 32 of the largest nonprofit hospital systems, with about 3,200 facilities under its support – and is also responsible for managing over 1 million devices in the United States through more than 2,100 US field technicians across various industries.