Canadian health tech company PointClickCare is providing emergency departments (EDs) with instant, actionable post-acute patient intelligence.

Its Reason for Transfer AI Model helps ED providers reduce avoidable readmissions and make faster, more informed care decisions.

Powered by AI. It leverages an extensive post-acute dataset to delivers instant, actionable, AI-informed insights from skilled nursing facility (SNF) stays directly to ED care teams, bridging a gap in care transitions.

With this capability, frontline providers receive critical, instant patient information when and where it is needed. It harnesses AI to improve transitions of care from SNFs to hospitals, setting a benchmark for intelligent healthcare delivery. This helps clinicians make faster, safer decisions, reduce unnecessary admissions, and elevate the standard of emergency care across the continuum.

“PointClickCare’s AI-informed proprietary Reason for Transfer AI Model is setting a new standard in healthcare intelligence by delivering the critical information emergency departments need instantly,” said Hamad Husainy, chief medical officer at PointClickCare. “Often, EDs receive too little data, too late, or an overwhelming amount of unfiltered data, and, with this, we are empowering providers with timely, actionable insights that streamline decision-making and elevate patient care.”

Building on the existing SNF Stay Summary, which already provides a comprehensive snapshot of a patient’s experience, including information about the facility, care providers, diagnoses and medications, this AI innovation advances the scope and depth of patient information. ED teams now instantly receive vital updates detailing the patient’s most recent 24 hours in SNF care, offering critical insight into the context behind each transfer, allowing frontline staff to make faster, more informed care decisions.

“Getting a real-time summary of the SNF stay – especially the reason they are in my ED – has changed how we handle post-acute transfers,” said Gina Sulmeyer, executive director at Torrance Memorial Medical Center (www.torrancememorial.org). “We know why the patient is here, what’s been done and what’s needed next. Having accurate medication lists, next of kin, treating physician and reason for transfer in a single electronic location enables us to act rapidly, reduce unnecessary admissions and safely return patients to the SNF when appropriate.”

By harnessing powerful AI-driven insights, the company says it is closing critical gaps across the care continuum, reducing avoidable readmissions, and establishing itself in healthcare intelligence, particularly during high-stakes transitions of care.

PointClickCare (pointclickcare.com) has more than 400 integrated partners and is used by over 30,000 provider organisations and every major US health plan.