Texas based Main Street Medical Clinic is implementing an AI-powered, multilingual contact centre that will integrate with its EHR clinical records system. The clinic, which specialises in internal medicine, including chronic disease management and urgent care, is partnering with AI contact centre specialist healow Genie and eClinicalWorks, an ambulatory cloud EHR provider, to develop the new solution.

The partnership aims to enhance patient communication and improve clinical workflows to meet the needs of the clinic’s diverse services. In particular, the AI abilities with not only English large language models but also Spanish, and its ability to translate accurately between the two has been a principal selling point.

“In the post-COVID era, we anticipate that healow Genie will be instrumental in helping us overcome staffing challenges, enhance our service efficiency, and uplift the healthcare experience we aim to deliver to our patients,” said Carol Garrison, Administrator at Main Street Medical Clinic. “We’ve tried other third-party services that were costly and unproductive. healow Genie will be the ideal solution to alleviate our team’s workload, reduce missed calls and long wait times, and improve patient access to healthcare services. Importantly, its multilingual functionality is expected to be a significant asset, enabling us to cater effectively to the needs of our growing Spanish-speaking patient community.”

Located in Texas, Main Street Medical Clinic provides individualised and evidence-based healthcare services to patients. The clinic focuses on treatments covering aspects of internal medicine. It aims to deliver quality healthcare through collaborations with local hospitals and care facilities.

“We look forward to collaborating with Main Street Medical Clinic to enhance its operations and patient interactions,” said Girish Navani, CEO and co-founder of eClinicalWorks. “healow Genie is designed to streamline call management and cater to the diverse needs of the clinic’s patient base, and it integrates with our EHR seamlessly. With its 24/7 support and multilingual functionality, we aim to ensure every patient has easy and immediate access to healthcare resources. This partnership is set to redefine patient care and operational efficiency in today’s healthcare landscape.”