Phoenix-based Tri-City Cardiology has expanded its partnership with local firm Basata to accelerate the integration of AI across its healthcare operations.

Building on the deployment of Basata’s AI agents to manage clinical workflows, Tri-City is now incorporating AI-powered voice agents to handle patient communications, marking a step towards running its entire administrative infrastructure on a unified AI workforce.

“Too many vendors solve just one small piece of the puzzle,” said Jaskamal Kahlon, president of Tri-City Cardiology. “We didn’t want three or four AI vendors handling different parts of our admin work. Basata is the one partner we trust to scale across faxes, phones and more. We’re becoming an AI-powered practice.”

Administrative overhead is a $1.4tn problem in US healthcare, more than the nation spends on prescription drugs. Specialty practices are buried in faxes, hold times and manual workflows that burn out staff and frustrate patients. This expansion reflects a growing trend among healthcare organisations to move beyond fragmented point options and embrace integrated AI platforms that reduce administrative burden, unlock capacity and improve patient experience. Tri-City’s expanded partnership demonstrates that providers are no longer testing AI at the edges, they are embedding it directly into their core operations.

Basata’s platform combines computer vision and voice AI to deliver scalable automation across faxes, phones, scheduling, referrals and more. As Tri-City continues to embed AI into its core operations, the partnership sets a standard for how specialty practices can leverage technology to drive efficiency and growth.

“From the moment I met the Basata team, it was clear they stand out from the AI noise in the market,” said Gregg Florentin, CEO of Tri-City Cardiology. “They listened with humility and worked with us as a partner. Less flashy promises, and more real results for our practice.”

Florentin has embraced AI as an imperative and is widely regarded as a visionary in the future of AI healthcare.

“The goal of AI is simple,” he said. “Let it handle the repetitive, monotonous and unproductive tasks, so our staff can focus on what matters most: delivering more productive, and direct patient-centred care.”

Tri-City isn’t stopping there. The organisation has a clear strategy to incorporate AI across multiple departments, further transforming its practice into a model of operational excellence and innovation.

“AI is finally moving from hype to adoption in healthcare,” said Basata CEO Kaled Alhanafi. “Tri-City shows what happens when one of the country’s most respected cardiology groups doubles down with a single integrated AI workforce. Staff are free to focus on patients, while AI handles the rest.”

Chetan Patel, president of Basata, added: “As leading practices like Tri-City expand their use of Basata, the company is establishing itself as the category leader in healthcare AI operations. The takeaway is clear; the future of healthcare administration won’t be fragmented point options. It will be human care supported by a unified AI workforce at scale.”

Basata (www.basata.ai) is a partner for AI agents in healthcare operations. Its platform deploys a suite of integrated AI agents, including voice AI agents for call centres and document AI agents for paperwork automation, that eliminate administrative bottlenecks, improve speed and accuracy, and expand patient access.

Since 1977, Tri-City Cardiology (tricitycardiology.com) has collaborated with East Valley hospitals to integrate diagnostic and therapeutic services, ensuring continuity and excellence in patient care. With more than 42 board-certified physicians and nurse practitioners, it provides diagnosis, treatment and preventive care for a wide range of cardiovascular conditions.