Azure ensures all’s well at Well

  • May 13, 2024
  • Steve Rogerson

Canadian company Well Health Technologies is integrating its digital health platform with Microsoft Azure and AI to improve clinical outcomes, optimise costs, and ensure data privacy and security.

The integration is expected to streamline Well’s cloud and infrastructure environments and position it to improve its ability to scale.

Well is focused on impacting health outcomes by using technology to empower healthcare providers and their patients globally. It is collaborating with Microsoft to accelerate healthcare’s digital transformation.

This five-year agreement is set to accelerate the digital transformation of healthcare delivery across North America and beyond, integrating Microsoft Cloud and AI capabilities with Well’s digital health platform to innovate and enhance the healthcare experience for providers and patients. A key focus will be to elevate Well’s scalability and flexibility as part of its offerings, especially as its organic growth accelerates and it aims to help large enterprise clients such as those in public sector.

“Our collaboration with Microsoft will enable us to accelerate our growth and innovation, vastly improve our scalability, reduce complexity and improve our cost profile for our cloud offerings over the long term,” said Amir Javidan, Well COO. “Microsoft will provide specialised support and services that will allow us to unify our infrastructure environments to a more homogeneous and advanced posture, bringing our digital health platform to new heights. We are honoured to partner with Microsoft, and eagerly anticipate the transformative impact our collaboration will have on healthcare delivery.”

Allison West Hughes, corporate vice president at Microsoft (, added: “Well’s integration with Microsoft Azure will streamline operational efficiency and also bring advancements in patient care through our Azure AI platform. Well shares our commitment to empowering healthcare practitioners with innovations that redefine cost management, enhance data security and catalyse service innovation.”

Focus areas of the collaboration include modernising and enhancing scalability. The collaboration will focus time and resources to ensure that Well’s cloud infrastructure is unified, modernised and positioned for significant growth and scale. To do this, Well will integrate Azure Database for MySQL, Azure SQL Managed Instances and Azure Databricks. This is important at a time where Well’s organic growth is accelerating, and it has embarked on large enterprise opportunities including in the public sector.

The integration focuses on enhancing operational efficiencies. By doing so, it aims to reduce expenses while simultaneously increasing the quality and accessibility of care.

The collaboration is committed to extend Well’s data protection measures. This ensures the integrity and confidentiality of patient information through security protocols.

This collaboration establishes Microsoft as a go-to partner for Well Health as it continues to infuse generative AI technologies into its various digital health options. Well is integrating the Azure OpenAI service to drive transformative change in how care is delivered, enabling efficiencies for providers and improving patient experiences.

“By taking advantage of the robust foundation of Microsoft Azure and Azure OpenAI Service, Well is not only optimising cloud hosting but also fortifying business continuity, empowering the integration of AI-driven healthcare technologies, and capitalising on economies of scale,” said Stu Coombes, vice president at Well. “The technology teams who are working behind the scenes to drive this transformation are highly motivated by the collaboration with Microsoft and the associated support this collaboration brings. This signifies Well’s unwavering commitment to advancing patient care, driving operational excellence, and shaping the future of healthcare delivery.”

Through this collaboration, Well is working towards an era of healthcare that is proactive, personalised and secure, underscoring a commitment to improving health outcomes and the patient experience globally.

Well ( enables more than 34,000 healthcare providers in the USA and Canada and powers the largest owned and operated healthcare ecosystem in Canada with more than 165 clinics supporting primary care, specialised care and diagnostic services.