Amazon expands virtual healthcare across USA

  • August 14, 2023
  • Steve Rogerson

Amazon is expanding its virtual healthcare clinic across the USA to provide messaging and video visits for common health conditions.

With Amazon Clinic, people in all 50 states and Washington DC can receive convenient, affordable and trusted care from the comfort of home.

Amazon Clinic was first introduced last November, as a virtual healthcare marketplace that makes it easier for people to get the care they need quickly for more than 30 common health concerns such as urinary tract infections, pink eye and erectile dysfunction.

Users since then have given Amazon Clinic a 96% customer satisfaction rating. One, Shannon R, said: “I woke up with pink eye and had prescription eye drops called in to my pharmacy within 15 minutes. I had the eye drops in hand two hours after I woke up.” Another, Catherine M, said: “Amazon Clinic was incredibly easy and convenient to get my thyroid medication refilled. No hidden fees, no in-person visit. For someone without health insurance, the cost was the absolute best part.”

Amazon Clinic has now been extended to people in all 50 states and Washington DC. In addition to message-based consultations in 34 states, Amazon Clinic now supports video visits nationwide. It offers round-the-clock access to clinicians directly through and the Amazon mobile app.

“At Amazon, we want to make it dramatically easier for people to get and stay healthy, and we’re doing that by helping customers get the care and medications they need in the way that is most convenient for them,” said Nworah Ayogu, chief medical officer at Amazon Clinic. “As a doctor, I’ve seen first-hand that patients want to be healthy but lack the time, tools or resources to effectively manage their care. Amazon provides multiple health services to provide the choice, convenience and continuity of care customers need when it comes to their health.”

To get treatment, users visit Amazon Clinic on the Amazon web site or mobile app. There, they can compare response times and prices from multiple telehealth provider groups, complete an intake form, and connect with their chosen provider.

Depending on the state in which they are located, they can connect via messaging or video call, all without an appointment or insurance. Through Amazon Clinic’s secure message portal or video call, the clinician will provide a recommended treatment plan, which may include a prescription.

They can get their medication at Amazon Pharmacy with free shipping or at any other pharmacy of their choice.

“By creating a healthcare experience that is transparent and simple, we hope to make healthcare more accessible for all,” said Ayogu. “We’re excited to bring Amazon Clinic to even more customers, and we’re working hard to make even more conditions available for treatment in the coming months.”