IBM and Vodafone Idea sign five-year deal to connect India
May 9, 2019
IBM has signed a multi-million-dollar five-year agreement with Vodafone Idea to deliver an enhanced customer experience to millions of connected consumers and businesses in India. This will also contribute to Vodafone Idea's merger synergy objectives by reducing its IT related costs.
The collaboration will provide Vodafone Idea with a hybrid cloud based digital platform to enable more intimate engagement with its over 387 million subscribers, enhancing business efficiency, agility and scale plus simplification of its business processes. This infrastructure platform will help remove constraints to the exponential growth of data usage driven by increasing consumption of video, streaming and digital commerce.
Vodafone Idea is collaborating with global partners including IBM to deploy technologies with built-in customisations and novel innovations. The use of IBM's hybrid and multi-cloud analytics and AI security capabilities will assist in accelerating Vodafone Idea's progression to an open, agile and secure IT environment. It will also provide a platform for fast-track joint initiatives in AI and IoT.
Vodafone Idea's customers, from consumers to enterprises, will have to embrace the challenge of digital disruption over the next years. This agreement could build the foundation for both companies to address these emerging opportunities, while ensuring a continued high level of service for its customers.
"Consumers have come to expect mobile networks that effortlessly meet their data demands providing the consistency and flexibility required in today's era of interconnectedness," said Juan Zufiria, IBM senior vice president. "Our collaboration with Vodafone Idea will take advantage of hybrid and multi-cloud analytics and AI to enable Vodafone Idea to further differentiate itself in the market, including by leveraging the convergence of network and IT in the cloud."
IBM will continue to deliver services for Vodafone Idea leveraging its prior capabilities with Vodafone India and Idea Cellular. It will consolidate applications, and infrastructure including data centres and disaster recovery centres, and accelerate existing cloud usage. Technology deployed by Vodafone India and Idea Cellular earlier will be merged and big data capabilities enhanced.
Vodafone Idea will also leverage dynamic automation and robotic process automation to drive efficiency and standardisation across IT operations. AI and machine learning based cognitive services aim to provide Vodafone Idea with a secure environment ensuring regulatory compliance, intelligent threat detection and data protection.
IBM is also supporting Vodafone Idea with an option of extended flexible payment plan structure for the term of the contract through IBM Global Financing, its wholly owned subsidiary.