Proving the Business Case for the Internet of Things

Digi SmartSense IoT platform provides business-critical insights

Steve Rogerson
September 11, 2019



Digi, through its SmartSense subsidiary, has announced the availability of an IoT platform following early access trials with organisations including cinema chain AMC Theatres and Children’s Minnesota, one of the largest freestanding paediatric health systems in the USA.
 
SmartSense IoT is an integrated, customisable platform that provides business-critical insights via sensor-driven equipment monitoring and digital task management for applications in food service, healthcare, retail, transportation, logistics and education. It was designed with the help of customer collaboration by combining the best features from the various acquisitions that built SmartSense by Digi into an organisation with more than 61,000 sites under management accounting for more than 14 million tasks completed and more than 24 billion data points collected monthly.
 
“SmartSense is the culmination of many collective years of IoT innovation and domain expertise,” said SmartSense by Digi president Kevin Riley. “Our team has invested more than 12 months in bringing together the industry’s most comprehensive platform for organisations that require enterprise-wide operational insight.”
 
The redesigned multi-sensor monitoring and reporting platform affords users enhanced equipment management abilities with an asset-versus-sensor focus, incorporating data from multiple sensor types into a single monitoring and reporting platform, to deliver real-time and granular information on critical business assets and equipment.
 
“SmartSense made the commitment to develop a platform to serve the critical needs of customers while providing a high-speed innovation cadence which enables our offering to provide immediate value for our customers and allow us to deliver new, business-transforming capabilities very quickly,” said Riley.
 
AMC Theatres, which will serve approximately 258 million guests across more than 650 buildings this year, was one of several select users to receive early access to the platform’s features and usability.
 
“We have worked with SmartSense for several years and have seen tremendous results with its task management and food safety and quality platform,” said Rob Bennet, director of culinary QA at AMC Theatres. “Now we are excited to roll out the next generation of SmartSense enhanced by the expertise of the entire SmartSense organisation and the best qualities of all the platforms that came before it. We fully expect this latest iteration to further ensure that we deliver only the best customer experience and operate more efficiently than ever across all our deployment locations.”
 
Children’s Minnesota, with two hospitals, 12 primary care clinics and six rehabilitation and nine specialty care sites, is one of SmartSense’s most prominent healthcare and Minnesota-based clients.
 
“As a medical organisation, ensuring refrigeration units are working effectively and processes are being followed properly is absolutely critical,” said John Hendricks, logistics and biomed manager at Children’s Minnesota. “The temperature and performance graphs that SmartSense provides have not only been helpful in expediting repairs by our refrigeration vendor, but have enabled us to zero in on which models of refrigeration devices are most reliable, directly informing our purchase decisions. We are excited to be able to take advantage of the new SmartSense platform.”
 
In addition to housing all critical performance dashboards, alerts and reports, SmartSense also has a new interface for cloud-based dashboards, offering task management and digital checklists to support the retail, food service and healthcare sectors. SmartSense has put emphasis on support features to accelerate training, including contextual tips and tours embedded within the platform to guide users during onboarding and beyond.